TERMS & CONDITIONS
Terms & Conditions
EXCLUSION OF LIABILITY AND TERMS & CONDITIONS OF USE
Information about products on the Love N Care Website is based on material provided by suppliers and product manufacturers.
In the event that we cancel or are unable to fulfil your order (including because a product has become unavailable or we cease selling the product for any reason whatsoever), we will provide a full refund of any payment received. We will not be liable to you for any other loss, such as any additional costs associated with you purchasing the product from another retailer at a higher price (including delivery and other charges).
Love N Care reserves the right to adjust any sale price at any given time for any reason whatsoever.
Your feedback to Love N Care is always welcome. Please remember that any ideas, concepts, comments or suggestions forwarded from you may be used by Love N Care without further reference to you, and without payment to you or any other liability being incurred by Love N Care.
Thank you for taking the time to read this important disclaimer.
The terms and conditions apply to users of the Love N Care website. By using this site, you accept and agree to these terms. If you proceed with your purchase you are acknowledging that you have read these terms and conditions.
Love N Care updates this website regularly; we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by manufacturers or suppliers changing product specifications without notice to us.
Due to photographic and screen limitations associated with the representation of products, some actual products may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Website.
It is essential that you use the written description of each product when deciding to purchase a product from Love N Care.
All content included on this site such as, but not limited to, text, images and logos is the property of Love N Care or its content suppliers. This website is Love N Care copyright property and is protected by Australia and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from Love N Care.
Love N Care will not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, and loss of business or profits howsoever arising. To the extent permitted by law, Love N Care does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Love N Care.
All prices are listed in Australian Dollars and include GST. The prices indicated exclude freight and handling. Prices are subject to change without notice. Love N Care will at all time use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on the website.
Love N Care website prices and offers may vary from in store prices due to website specific sales and promotions. Some promotions and prices will only be available online and not in any Love N Care stores.
If you find a cheaper price on another Online Australian baby retailer, we will endeavour to provide you with a great price. Contact: firstname.lastname@example.org for more info. The item must be in stock, and be the exact item to which we stock (ie. pack size, colour and supplier stock code). The Price Promise does not include liquidation, clearance, auction (i.e. eBay™), or search engine retailers or cannot be used in conjunction with any other offer or promotion. We reserve the right at any time to not honour a price match.
We want you to be completely satisfied with everything you purchase from Love N Care online, so if for any reason you wish to return the product to us, you can do so within 14 days of receiving your order, provided the product is unused, in its original packaging, unopened and with the original receipt. The cost of freight for the return product will be your responsibility.
REFUNDS & EXCHANGES
We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged or not in their original packaging ready for resale. Under no circumstances will a refund be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs. Once goods have been received by Love N Care a refund or exchange will be issued. Postage and handling charges of returned products are not refundable unless a product is deemed faulty by the supplier or repair agent. It is up to the discretion of Love N Care to not accept returns for certain items for hygiene (i.e. Breast pumps) and safety (car seat accessories).
Love N Care cannot be held responsible for any product lost or damaged in transit.
Love N Care takes pride in supplying quality products. If goods are found to have a major fault as a result of manufacturing defect, you must contact us as soon as possible. We will then work out the best way to rectify this. Love N Care reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.
To proceed with a return for refund or repair please see – https://www.lovencare.com.au/return-item.
ONLINE GIFT VOUCHERS
Love N Care does not offer online Gift Vouchers currently. Gift Vouchers purchased in store are not redeemable online and can only be used in stores.
www.lovencare.com.au will endeavour to ship orders within 3 working days, however due to circumstances out of our control, this may not occur.
Delivery is quoted between 2 to 10 working days depending on your location within Australia and with whom your order is shipped through. This excludes items that are not in stock at the time of order. Some out of stock, backordered or furniture items can take up to 12 weeks for delivery.
Love N Care will endeavour to keep you informed if your product is out of stock for an extended period of time.
Shipping costs are influenced by the size and weight of the product and location. Shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout except on some devices such as mobiles.
All orders from our website will be delivered by third party, independent couriers. Once your order is despatched, you will receive an automate email from advising of your tracking number. We cannot guarantee a date or time due to the high volume of deliveries. We do not deliver large items to PO Boxes. Couriers do not call prior to delivery.
Please ensure you open your parcel and check all items are included and are undamaged. Items purchased from Love N Care online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier. If goods are damaged we suggest to not sign for goods and to contact us within 48 hours of attempted delivery. If goods are signed for please include photos and details of damage within 24 hours. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods
Love N Care takes great care when packaging your order and rarely have our packages been damaged in transit. Small items and items that are quantity packed may be repackaged. In some cases, items may be split delivered by the couriers and this is out of our control. Generally your other parcels should arrive within 4 days of your initial delivery.
CUSTOMER SERVICE POLICY
Availability of Products
All products on our website are supplied subject to availability. We do not keep supply of all items on our website and we will notify you within a reasonable timeframe to advice if your order is out of stock or on backorder. We will happily organise a refund if a product cannot be supplied within a reasonable time.
Love N Care is committed to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters and to personalise your shopping experience with us.
In order for Love N Care to fulfil an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for include names and address for billing and delivery purposes, day phone number, email address, and product.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make.
Love N Care recognises the sensitivity of your personal information and will never share your details with any other organisation. Love N Care has voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts This commitment has been made by Love N Care to protect the privacy of its customers. It is our policy not to share any of the information you give us with any 3rd party. The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer.
PRICING & CURRENCY
Pricing: All prices are subject to change without notice and may differ from store to store.
Transaction Currency: All moneys and transactions are displayed and processed in Australian Dollars (AUD).